Delivery and Shipping
Shipping policy
All orders are processed within 1 to 2 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
COVID 19 Has caused potential delays due to a high volume of orders or postal service problems that are outside our control.
Domestic Shipping Rates and Estimates
Shipping charges for your order will be calculated and displayed at checkout.
We offer Free Shipping to all UK addresses.
|
Shipping option UK Only |
Estimated delivery time |
Price |
|
Royal Mail 2nd Class |
2 to 4 business days |
Free |
|
Royal Mail 1st Class |
1 to 2 business days |
£0.90 |
|
Royal Mail Special Delivery |
Next Day before 1pm |
£6.95 |
Pickup
Unfortunately we cannot offer local pickup at this time.
International Shipping
We offer international shipping If your country is not
Shipping charges for your order will be calculated and displayed at checkout.
|
Shipping option |
Estimated delivery time |
Price |
|
Royal Mail International Standard |
7 to 14 business days |
2.70* |
*Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. Purple Hare Creations is not responsible for these charges if they are applied and are your responsibility as the customer.
How do I check the status of my order?
When your order has shipped, you will receive an email notification from us.
If you haven’t received your order within 7 Working days of receiving your shipping confirmation email, please contact us at info@purplehare.co.uk with your name and order number, and we will look into it for you.
Refunds, returns, and exchanges
We accept returns up to 30 days after delivery, if the item is unused and in its original condition, and we will refund the full order amount minus the shipping costs for the return.
In the event that your order arrives damaged in any way, please email us as soon as possible at info@purplehare.co.uk with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.
If you have any further questions, please don't hesitate to contact us at info@purplehare.co.uk